Service and Operations Manager

Do you have experience of managing engineers? Would you like to be part of a senior leadership team of a global operation? Is progression to director level of interest to you in the future?

If so please read on please read on.

The role of field service manager (Service and Operations Manager formal title) is to lead a team of site based engineers and mobile engineers to install, maintain and continuously improve the machinery within the UK for our client. The role requires a can do attitude combined with a strong technical and commercially focussed acumen, the ability to work to challenging timescales and without constant direction is essential. You will be part of our clients senior leadership team. The role will require extensive travel around the UK and Europe so flexibility is essential. Team size contains Circa 12 engineers and 1 service Co-ordinator.

Our client is a global leader in 3d auto-packaging and mailing systems. The business is growing and now expanding into new related markets thanks to the support of recent investment.

Their company culture is a supportive one and they are a business that rewards hard work. This is reflected in their track record of promoting and developing individuals.

Although experience of packaging, mailing or similar is advantageous it is not essential.

If you have experience of being an engineer and managing engineers you will be considered for this exciting and dynamic vacancy. There is also an opportunity to progress in the future if you wish to director of service level and further as the business continues to grow.

This is a home based role with UK coverage, so willingness to travel is essential. Any location in the UK will therefore be considered. The standard hours are 9.00 a.m. to 5.00 p.m. with an hour for lunch, however due to the seniority of the position there is a requirement to work to meet business needs.

The Company adopts a positive approach to flexible working. The package includes:

· Annual Salary between £54, 000 - 60,000 based on experience.

· Car Allowance of £5,000 per annum.

· Company Credit Card.

· Holiday 25 days + Bank Holidays.

· Company Pension.

· Private Healthcare Family.

· Mileage at 0.45p for the first 10,000 miles.

Job specification

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  Planning of all mobile engineering workplace visits.

  
  


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  All Health and Safety activities within the UK.

  
  


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  Introduction and use of 5s and one point lessons methodology on all sites for engineering areas.

  
  


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  Rollout of Kaizen and continuous improvement techniques to support our customer needs.

  
  


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  Performance management of all UK engineers including appraisals and monthly reviews.

  
  


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  Set up a plan to meet quarterly and review performance with all customers in the UK.

  
  


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  Develop training plans in conjunction with Head office to improve the knowledge and skills sets of all UK based engineers.

  
  


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  Proactive with all customers in particular taking ownership for all service related issues in the UK and displaying total ownership from an initial issue being raised through to resolution.

  
  


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  Lead on all customer negotiations on existing site based and field based service contracts with support from Sales Manager and Head Office when required.

  
  


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  Develop a strong recruitment and succession plan for self and all engineers with engineers accountable for their own part in this process.

  
  


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  Monitor top tier customer problems to ensure a high level of response time and proper problem resolutions.

  
  


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  Work collaboratively with Head office in improving overall quality of service offering in the UK.

  
  


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  Rollout Root cause analysis to all sites and review findings with customers as necessary and in all quarterly reviews.

  
  

Personal Specification

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  Can do attitude.

  
  


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  Dynamic.

  
  


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  Works well under pressure.

  
  


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  Logical and clear thinker.

  
  


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  Strong leadership skills.

  
  


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  Determined.

  
  


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  Flexible approach to working hours.

  
  

Please apply for a further conversation regarding company culture, organisational structure, and answers to any other questions you may have at this stage.

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