Fire & Security Service Engineer

Fire & Security Service Engineer – June 2025 Start



Location: Field-based across Surrey, West Sussex, Hampshire, Berkshire, London & lower Buckinghamshire

Reports to: Service Department Manager

Salary: Up to £42,000 annually

Role Overview

Are you a skilled Fire & Security Service Engineer looking for a supportive, long-standing team and the chance to grow your career? Would you thrive in a role where your input is valued, and you're encouraged to develop further?

This is a field-based opportunity with a well-established business that values loyalty, delivers high-quality service, and believes in doing right by both its people and its customers. Many employees have been with the company for years, a true testament to the culture and work ethic.

Whether you're an experienced engineer or a trainee looking for a break into the industry, this role offers both stability and growth in equal measure.

Benefits:

• Competitive salary (£40–42k, negotiable for the right experience)


• Standby pay and £5 per call for telephone support


• Sick pay, life insurance, and private medical cover


• Company vehicle, laptop, credit card, and pension


• Career progression and ongoing training


• Social events and employee recognition


• 20 days holiday (negotiable) + long service additions

Key Responsibilities:

• Service & maintain a variety of systems across Intruder alarms, CCTV, Fire and Access control systems including: Scantronic, Avigilon, Hikvision, Texecom, Paxton, Galaxy, 2N, Advanced & Hyfire.


• Confidently diagnose and resolve issues on both hard-wired and wireless systems with strong IP knowledge.


• Work independently and as part of a collaborative team.


• Maintain a positive, proactive attitude while liaising with customers and internal teams.

Skills and Experience:

Essential:

• Experience in service/maintenance (Fire and/or Security)


• NSI accreditation


• Clean, tidy appearance, strong time management, and excellent communication skills

Ideal:

• Security screened to BS7858 and DBS cleared


• Understanding of ISO 9001


• Experience in fire alarm installations

Company Culture:

The business is built on a culture of support, inclusion, and long-term commitment. Engineers are offered ongoing training and development to ensure they’re confident and capable in their roles. With a strong focus on work-life balance and employee wellbeing, this is a role where you’ll feel genuinely valued.

Many team members have grown with the company over the years, creating a collaborative and friendly atmosphere. Regular cross-training sessions, birthday meals, and seasonal events keep the team connected and engaged across all departments.

Additional Information:

 

The role involves travelling directly from home to site, with occasional visits to the main office.

Standard working hours are 8:30am to 5:00pm with a 30-minute lunch break.

Engineers will join a 1 week in 9 on-call rota shared between installation and service teams.

Travel time is paid, with time-and-a-half paid for on-site work outside standard hours. Double-time applies after 12pm on Saturdays and all day Sunday, subject to management discretion. Additionally, resolved telephone support calls are compensated at £5 per call.

If you're a proactive engineer looking to build a long-term career in a business that values your work and supports your development – apply today or get in touch to learn more.